We have ordered from you at least
once a week for the last few
months and on the majority of
occasions food and delivery times
have been very good (hence why we
keep coming back!). However, this
evening we waited for an hour and
25 mins and when our food arrived
it was cold and soggy, really not
good and pretty disappointing
after such a long wait. I assume
it had been sat in a car while
multiple deliveries were made and
we were last on the list.
Reply : Hi Michelle let me firstly apologise for not giving you the great service and food that you have become accustomed to having from our restaurant/takeaway, sadly on this occasion due to staff shortages we have fallen short of our high standards rest assured we have corrected this now and it won’t happen again, we hope to welcome you back soon.